Kit delivery by zone and class
Large ply sheets travel as freight. Each rate below applies per kit, including VAT, and is multiplied by quantity. An unavailable rate means you need to ask us before ordering to that destination.
- NI, long: Free. Delivered by our own van. We agree a delivery run date with you.
- NI, pallet: Free. Delivered by our own van. We agree a delivery run date with you.
- GB, long: Delivery: ask us, rate not yet available. Freight delivery by courier. Ask us until a contracted rate is available.
- GB, pallet: Delivery: ask us, rate not yet available. Freight delivery by courier. Ask us until a contracted rate is available.
- ROI, long: Delivery: ask us, rate not yet available. No customs, no import VAT surprise: shipped from Northern Ireland.
- ROI, pallet: Delivery: ask us, rate not yet available. No customs, no import VAT surprise: shipped from Northern Ireland.
No customs, no import VAT surprise: shipped from Northern Ireland. ROI kit delivery also requires our VAT readiness check before it can be enabled.
Universal accessories
Accessory-only baskets below £75.00 inc VAT pay £9.95 inc VAT for standard delivery in NI, GB and ROI. At or above the threshold, standard accessory delivery is free. With a freight kit, the kit delivery rate covers the basket.
Dispatch and arrival
Each priced product shows its lead time in working days and an expected dispatch date, allowing for weekends and Northern Ireland bank holidays. Made-to-order kits are cut after payment. We contact you if a delay affects your order and agree a revised date or a refund if you do not want to wait.
For NI own-van orders we agree a delivery run date and email it to you. For collection, we email when the order is ready and agree a time at Mallusk. For GB and ROI courier orders, we email the courier and tracking reference at dispatch. We deliver within 30 days unless another date is agreed before ordering.
Receiving freight
Use an address where someone can receive the goods. Pallet and long parcels need safe access and suitable help with unloading, which we agree before dispatch. Check the packaging on arrival and tell us promptly about damage. Photos help us resolve the problem. A courier signature does not remove your rights.
We remain responsible until you or your nominated recipient receives the goods. Contact us about missing or damaged goods so we can arrange the appropriate remedy.