Changing your mind
You can cancel from placing your order until 14 days after you receive the goods. For one order delivered in separate parts, the period starts when you receive the last part. Standard kits made for a particular van model are not personalised goods, so this right applies even when we cut the kit after payment.
Tell us clearly that you want to cancel by emailing [email protected] or writing to Brian Barrett, trading as Loadspace NI, 10C Hydepark Rd, Mallusk, Newtownabbey, BT36 4PY. Include your name, order reference and the goods you wish to return. You do not need to give a reason or use a particular form.
Send the goods back within 14 days of telling us. You pay the direct return cost unless the goods are faulty or incorrect. For a freight kit, our return collection charge is disclosed below before you order. A destination with no confirmed return cost cannot be used for a freight order yet.
Freight return collection costs
- NI: Ask us. Return collection cost is not yet confirmed for ordering.
- GB: Ask us. Return collection cost is not yet confirmed for ordering.
- ROI: Ask us. Return collection cost is not yet confirmed for ordering.
With your agreement, we can collect and deduct the disclosed collection fee from your refund. The refund includes the original standard delivery charge for a whole-order cancellation. You can instead arrange a suitable return carrier, or return goods to Mallusk by arrangement.
Your refund
For a cancellation of the whole order we refund the goods and any standard outward delivery charge. If you chose an enhanced service, we refund the standard delivery amount only. We refund using your original payment method within 14 days of receiving the goods back, or evidence that you sent them, whichever is earlier.
You can inspect the goods as you would in a shop. We may reduce the refund for loss in value caused by handling beyond what is needed to establish their nature, characteristics and function. Keep the goods secure and protect them for return transit.
Faulty, incorrect or damaged goods
Contact us promptly with the order reference and details of the problem. Photographs help where practical. We cover reasonable return costs for faulty or incorrect goods and arrange the remedy required by your consumer rights, including repair, replacement or refund. Your rights are not limited to the 14-day change-of-mind period.
Do not fit a kit that appears incorrect or damaged. Ask us to check it first. Reporting damage promptly helps with the courier claim, but missing a courier reporting deadline does not remove your statutory rights.
Return address
Brian Barrett, trading as Loadspace NI
10C Hydepark Rd, Mallusk
Newtownabbey, BT36 4PY
Please contact us before arranging a collection or visiting, so someone is available to receive the goods.
Fitting and business orders
This policy covers supply-only consumer online purchases. Workshop fitting is agreed separately. If you buy for your business, contact us to agree any return arrangements before ordering. Nothing here removes rights that cannot lawfully be excluded.